Refund & Deposit Policy

1Overview

This policy covers the refundable founding-member deposit, subscription charges and any trials for Heroco. Payments are processed by WayForPay, our payment provider.

2Founding-member deposit — fully refundable

The $10 founding-member deposit is fully refundable. You can request a refund at any time before your first subscription charge, and we return it to your original card. Alternatively, you can choose to have it credited toward your first month of subscription. To request it, contact hi@heroco.ai or manage it in your account settings.

3Subscription cancellation

You can cancel a paid subscription at any time — as easily as you signed up — via your account settings, or by emailing hi@heroco.ai. Cancellation stops future renewals; access continues until the end of the current billing period. We do not, by default, refund the current period on a pro-rata basis unless required by law we do not pro-rate the current period.

4Auto-renewal disclosure

Paid plans renew automatically at the then-current price and cycle ($9.90/month for Core or $19.90/month for Family; an annual option may be offered) until cancelled. We show these terms before you subscribe and, where required, send a renewal reminder. You control renewals from your account settings, or by emailing hi@heroco.ai.

5Free trials

If we offer a free trial: if we offer a free trial, its length and conditions are shown at sign-up; cancel before it ends to avoid any charge. Unless cancelled before it ends, the trial converts to a paid subscription; we’ll remind you before the first charge where required.

6How refunds are issued

Approved refunds are returned to your original payment method via WayForPay, our payment provider, typically within 5–10 business days, depending on your bank.

7Statutory withdrawal (EU / UK)

If you are an EU/UK consumer, you may have a 14-day right of withdrawal on distance purchases. For digital services you ask us to start during that period, this right may end once the service has been fully provided — we’ll make this clear at checkout. This does not affect the deposit’s full refundability described above.

8Billing contact